Traders FAQ

InvestTechFx Details

Who is Investtechfx?

Investtechfx is a software solutions company, providing the MT4 trading platform for online Forex trading. We are regulated under the Federal Canadian Corporation Act, and the Forex Dealing Association. As a No Dealing Desk (NDD) utilizing Straight Thru Processing (STP), we do not provide liquidity.

How does Investtechfx process the clearing transactions for Forex deals?

Investtechfx processes the clearing transactions for all Forex deals through the Interbank, which is the main liquidity provider, taking all of Investtechfx"s deals in the international Forex trading market, and doing over $100 million in trades per day.

Deposits, Withdrawals & Trading Account Maintenance

How do I deposit funds into my real trading account?

To fund your real trading account online, please continue to our website www.investtechfx.com and choose your method of payment, found on our homepage. We accept Credit Cards, PayPal, Moneybookers, or Bank wire. Once we receive confirmation of receipt of funds, we will credit your real trading account so you can begin trading immediately. For bank wire transfers, we require a minimum deposit of US$ 1,000. You will need to send us a bank wire confirmation by email if you choose to deposit by this method. We will credit your real trading account right away, so you don"t have to wait for the funds to clear (normally 3-4 business days).

When can I speak to someone live?

You can talk to someone live from 9AM to 6PM EST, Monday thru Friday, support available 24/5.

What do I need to do to become a customer of Investtechfx?

Please continue to www.investtechfx.com and click on the Green icon "open a real trading account" in order to open your real trading account. You will need to provide a photocopy of one official government issued ID or passport and proof of residence or utility bill, as written in the instructions.

How do I withdraw funds from my real trading account?

In order to process a request for the withdrawal of funds, please send us an email with the amount that you wish to withdraw, as well as instructions regarding how you wish to receive the funds (Credit Cards, PayPal, Moneybookers, or Bank wire). Please include your trading account number in the email such that we can process your request as quickly and efficiently as possible. You will need to send us full details regarding the account that will be receiving the funds (i.e. for MoneyBookers or PayPal we will need your MoneyBookers or PayPal account, for a Bank Wire we will need your Bank details). For withdrawals, we ask that you give us up to 48 hours to process your request.

I have money in my real trading account, but I am unable to trade on your MT4 platform. Why?

As stated on Investtechfx"s website, in order to trade there is a minimum requirement of US $100. Please make sure that there are sufficient funds in your account. If you are still unable to trade, please send us an email with your account number to support@itfxtrader.com such that we can verify your account details and resolve the issue.

Are there any account maintenance fees for having an account with Investtechfx?

There is no charge to maintain a real trading account with us.

Are there any commission fees on deposits?

There are no commission fees to deposit funds to your real trading account.

Are the funds I deposited in my real trading account insured?

Investtechfx insures accounts with a minimum of US$100 up to a maximum of US$100K. For any amount above US$100K, our customers can purchase a special insurance policy. All customer funds" are separate from Investtechfx"s funds and commitments and controlled independently.

How soon after I open a real trading account do I have to deposit funds in order to have the trading account active?

After opening an Investtechfx real trading account, customers are given two weeks to make an initial deposit. After 30 days, the account will be deleted and the customer will need to apply for a new account should he/she chooses to use Investtechfx services at a later date.

I have not used my real trading account for a while and now it is not active. What do I have to do to reactivate my trading account?

Trading Accounts from which all funds have been withdrawn and/or that have not been active for over 90 days will be considered inactive. To reactivate an account, please send an email to tech@investtechfx.com including the trading account number requesting to reactivate the trading account.

How long will my demo trading account be active?

Demo trading accounts will be closed automatically after 30 days.

I see that you are a Federal Canadian Corporation. Can I sign up for an account regardless of what country I live in?

Investtechfx accepts and welcomes customers from all over the world. Investtechfx has an anti-discrimination policy and we accept clients without regard to race, creed, color, national origin or sex. We have many happy customers all over the world.

Technical Questions & Difficulties

I am having trouble using my Expert Advisors (EA) or Robot Dealer service on your platform. What could be the problem?

We have many customers worldwide that successfully use EAs with our MT4 platform. We recommend that you contact the company from which you purchased the EA to see if there is technical support for this issue. MQL4 is the official website of the MT4 platform for technical issues with EA"s and can be found at www.mql4.com. If there is a fee incurred for solving this problem, we will be happy to credit your trading account for up to $100, after submitting proper documentation. Please remember that Investtechfx is not responsible for any functions or losses incurred due to the use of an EA.

Are there ever any delays in execution?

All of Investtechfx’s executions are Electronic and therefore instantaneous. In rare instances, due to high volatility or news events, there is a difference between the entry order and market price, resulting from the fraction of a second it takes for the information to travel from your computer to our server, on to the clearing department and back to your computer.

I am unable to login successfully or I am having technical difficulties running the MT4 platform on my computer. How can I solve this problem?

Investtechfx apologizes for any inconvenience you have had resulting from technical difficulties. In order to provide technical support for such issues, please send us a “screenshot” of the problem along with your real trading account # to support@itfxtrader.com. Please include in this email a small description of the issue so we can reply with the appropriate response in a timely fashion.

Do I have to notify Investtechfx if I am using an Expert Advisor or Robot Dealer service?

All customers are required to notify Investtechfx by email of the use of an Expert Advisor or Robot Dealer service, prior to commencing real trading. EA Group- If we are not alerted to the presence of an EA or Robot Dealer, your real trading account will be adjusted accordingly from day one.

Can I use a dedicated server or additional program with the MT4 platform?

Outside servers and additional programs are allowed. However, Investtechfx claims no responsibility for any malfunctions that may occur due to the use of outside products, such as extra servers or accessories.

Trading Account Options & Scalping Fees

What is the difference between using my demo account and using my real trading account?

Investtechfx’s demo and real trading accounts are identical. However, in the real trading account the trader is using real money.

What are the benefits and bonuses of opening a Silver or Gold account?

By opening a Silver trading account and depositing a minimum of US$5K, customers are eligible to receive a 5% deposit bonus. By opening a Gold trading account and depositing a minimum of U$10K, customers are eligible for a 10% deposit bonus. Please note that these bonuses are solely for trading purposes. Investtechfx reserves the right to change this policy at any time, with no prior notice.

What is the maximum amount of lots allowed?

The default maximum amount allowed is 10 lots. To request above 10 lots, please send an email to tech@investtechfx..com, and we will be happy to process it.

If I upgrade my trading account, how soon will I receive the bonus?

As soon as you upgrade your real trading account by depositing the minimum amount, we will also deposit the appropriate bonus. Remember that a Silver trading account requires a minimum of $5K, and a Gold trading account requires a minimum of $10K.

Am I still allowed to trade on Mini and Micro lots if I have a Silver or Gold trading account?

There are no limits on the size of trading you do, regardless of the type of trading account you have. Customers are welcome to trade on Mini or Micro lots with any type of trading account. These are Mini 0.1 lot and Micro 0.01 lots. 0.1 is a mini lot ($10K lot size) and 0.01 is a micro lot ($1K lot size).

Can I run two different trading accounts simultaneously on my computer?

It is possible to download and run two platforms on the same computer. In order to do this, the platforms simply need to be saved on your computer with different names (for example: “MT401 platform 1” and “MT402 platform 2” ). Once the platforms have different names you will be able to run two different trading accounts simultaneously. We hope that these instructions were sufficient, however if you require further support, please send an email to support@itfxtrader.com including your trading account #, phone number, including country code, and what time of day is most convenient for us to reach you.

I am a professional trader and I have several clients for which I use your trading platform. Is it possible to run all of their trading accounts at the same time?

If you have two or more customers, we will send you a link to download the Multi-Terminal version of our platform, which will allow you to trade for different clients simultaneously. The Multi-Terminal is suitable for IB"s, Affiliates, and Account Managers.

How does Investtechfx determine if there is a scalping fee and what are the charges incurred?

The clearing department determines whether a scalping fee is incurred based on several variables. These variables include the total turnover of each customer, how many trades are made per day, how long the position is held, whether an Expert Advisor (Robot Dealer) is used, and the profit target of each trade. The clearing department, taking into consideration these variables, decides on a weekly average if a customer qualifies as a scalper. This is determined by the extent that the customer varies significantly from these averages. The charge is $10 per lot. For instance, for 1 lot the charge would be $10, and for 0.1 lots the charge would be the minimum fee of $1. Any relevant fees will be deducted at the end of each calendar month.

Trading Account Issues

While trading, one or more of my positions was closed abruptly without my consent. Why did this occur and is this a result of a technical issue with the MT4 platform?

Investtechfx is a No Dealing Desk (NDD). The MT4 is a software solution and we do not provide the liquidity with which you can trade in the Forex market. All deals are executed through the clearing department and are performed completely electronically. Investtechfx has no interest, influence or control over the success or failure of the deals completed by our customers.. Each customer is solely responsible for his or her own positions within the Forex market.

Will I ever experience slippage while trading with Investtechfx"s platform MT4?

All limits the client sets are on the dot. Whether you set a stop loss, trailer stop, or take profit, you can expect the price to be exactly the one you set..

What fees should I expect while trading with Investtechfx?

You can expect no fees while trading with Investtechfx. We guarantee that you will not pay commission, inactivity fees, and rollovers. We want to make your trading experience as smooth as possible.

Will I ever experience re-quotes?

You will never experience a re-quote. Once you click to make an order, the order is immediately being processed and you will not need to click again.

Are there any risks involved in Forex Trading?

Please remember that the Forex market is a high-risk and highly volatile market. In situations where there is low liquidity in the market and/or high volatility, the clearing department decreases the level of leverage available for a short period of time. Due to this decrease in leverage some customer positions that have high exposure at that time are automatically closed. Please note that each person trading in the market is responsible for the amount of positions open at any given time as well as the leverage ratio at which he or she chooses to trade. In extreme circumstances, this can require adjustment in order to respond to fluctuations of the Forex market. This is especially true in a case where you are trading exotics or crosses pairs. These are generally the first positions to close when the clearing department reduces the amount of leverage in the Forex market. We recommend that in situations like this, the customer re-opens their position at a smaller lot size.

Are the spreads fixed and what kind of leverage can I get?

Investtechfx"s spreads for majors are fixed at all times, and do not vary according to fluctuations in the Forex market. For standard accounts, we guarantee a one-pip spread, while for mini accounts we guarantee a two-pip spread. Sometimes, due to liquidity issues in the financial markets, the spreads for crosses and exotics are raised. We guarantee that our spreads will always be the best in the world, but sometimes they can be widened due to high volatility in the marketplace. Customers can choose the leverage with which they want to trade, varying between 1:10 up to 1:500.

Can I open a Mini or Micro trading account?

Customers have the option to open a mini or micro trading account. Anything less than a $1000 deposit will automatically qualify as a Mini or Micro trading account.

Can I lose more than my margin or my deposit?

You can never lose more than your initial deposit. We recommend that customers put a stop loss limit on every trade, as security for your deposit. However, even if you do not put a stop loss limit and your remaining margin is depleted, your trading account will be automatically shut down at that point.

What is the benefit of working with an NDD?

Investtechfx is a No Dealing Desk (NDD), and a software solutions company, providing customers with the MT4 platform for their trading purposes. We are not a Market Maker or Electronic Communications Network (ECN) broker, and we have no interest in and no control over a customer"s position. Investtechfx profits from the total turnover of our customers worldwide. Our aim is that all of our customers will make constant profit, and continue to trade with Investtechfx. We are not a liquidity provider or Market Maker, and all our data streaming (market quotes) is received from a few worldwide data providers, updated instantaneously online. Our fixed spreads are the lowest available on the Forex market. We do not add any extra pips on our spreads, as our profit is gained from the total turnover of our worldwide customers, not from the spread.

Business Partners & IB or Affiliate Programs

I was hoping to develop a business partnership with Investtechfx. Is this a viable option?

In order to evaluate a potential business partnership or qualification as an Introducing Broker (IB) or Affiliate, please send us information on your company or your private organization, including the potential customer base, the level of deposits of these potential customers and, in general, how you believe we could work together to generate business. As soon as we receive these details and a proposal, we can tailor an offer based on what we believe will be mutually beneficial.

What is a VIP Account?

Investtechfx VIP Accounts are for customers that deposit over $25K on their real trading account. A bonus of 10% is automatically credited, additional advanced interest of 5% per annum bonus coupon on the initial deposit available for trading. Annual rebate of $1/lot traded upon maturity, VIP personal assistance 24/5.